Refund policy

Return and Refund Policy

Aplomb Training LLC does not sell physical products. This policy covers both our personal training services (session packages) and our digital training programs.

Personal Training Sessions

All training sessions are purchased and delivered through a session credit system. Because credits represent scheduled time and coaching services rather than physical goods, purchases are generally non-refundable once a package has been bought.

Cancellations must be made at least 24 hours before a scheduled session. Sessions cancelled within the 24-hour window, or missed without notice, will be deducted from your remaining credits and are not eligible for a refund or credit reinstatement.

Session credits expire 3 months from the date of purchase. Unused credits that expire are not refundable.

Training Programs

Training programs are digital products delivered electronically (such as a downloadable guide, app-based program, or online access). Because these materials are accessible immediately upon purchase, all program sales are final and non-refundable once access has been granted or the program has been delivered.

If you experience a technical issue accessing your program, or believe you were charged in error, please contact us at support@aplombtraining.com within 7 days of purchase so we can help resolve it.

General

By purchasing a session package or training program, you agree to the terms outlined in our signed client agreement, which governs cancellations, credit expiration, and related policies. In the event of a conflict between this policy and your signed agreement, the terms of the signed agreement will apply.

If you believe there has been an error with your billing, credits, or program access, please contact us at support@aplombtraining.com and we'll look into it.